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Contacting the Red Cross



Contacting the Red Cross

If you're here it's because there is a life/death/threat of life emergency.

Here is the contact number 24/7:

Call (877) 272-7337 (toll-free within the continental United States).

There may come a time that you need to contact your military person regarding an emergency. For Military & Red Cross purpose an emergency is for Life & Death situation or in an event of a National/State/ Natural Disaster.

This is from the Air Force Regulation pertaining to leave: to visit a terminally ill person in the immediate family of either the member or the member's spouse.

Immediate family consists of the member's or spouse's:

(1) Parents (including stepparents)

(2) Children (including illegitimate children and stepchildren)

(3) Brothers and sisters

(4) Sole surviving blood relative.

(5) In-loco-parentis person. In-loco-parentis must meet both of the following conditions:

  1. A person who stood in place of the member‟s parent for a period of at least 5 years before the member became 21 years of age or entered military service.
  2. The person provided a home, food, clothing, medical care, and other necessities, and gave moral, disciplinary guidance, and affection.

Note: Require member to sign a statement attesting to a person's in-loco-parentis status. A person is not in-loco-parentis if he or she baby-sat, provided day care services, or gave financial help such as a home where the parent also lived. A grandparent or other person normally is not in-loco-parentis when the parent also lived at the same residence. 

 ** BMT Rule #1: THINK before you call. Will calling him/her make a difference in the situation?


If you are calling to advise of a birth, that is absolutely wonderful.

Air Force Notation: If the child is born while the father is at BMT, the father will NOT be allowed to go home unless the child or spouse's life is in danger. If there is a need for him to go home, the ARC will need to verify this information with the doctor and/or hospital and will relay the information to the Air Force thru the proper channels. The AF will NOT pay for his transportation. He may also be recycled due to time missed time & training. Our prayers will be with you and your family. If there are no complications, he may be able to have an extra authorized call home.


If you are calling to advise of a death, was this discussed before he/she left? While they are at training they need to keep focused & on track. To be told of a loved one's passing is difficult enough but they may not need this added pressure along with the worry that if they receive approval to leave BMT for the funeral, they may have to be recycled. Approval is usually granted only for immediate family members such as parent, spouse, or child. Grandparents, aunts & uncles, extended family or close personal friends (boyfriend/girlfriend) unfortunately are not considered immediate family.


In the event of a disaster, the base personnel are notified of the information. There may be a chance that your loved one will be able to call. Since you landlines may not be working please make sure that you have an alternate # for them to call. Even if it's an out of state relative, just to make sure you are ok.

How to Contact the Red Cross for Assistance

Call (877) 272-7337 (toll-free within the continental United States). You should also have a local Red Cross Chapter, consult your local telephone directory. I received a letter from the local chapter just after my daughter left for the USAF BMT. I would advise that you print the information out on an index card omitting the full name for security reasons.

Red Cross Printout

Please provide the following information:

Full name Rank/rating
Branch of service (Army, Navy, Air Force, Marines, Coast Guard or DoD Civilian or contractor)
Social Security Number
Date of Birth
Military address:
1320 Truemper Street
Lackland, AFB TX 78236-6432

For deployed service members only: Information about the deployed unit and home base unit.

They are also going to need the phone # for the hospital & the name of a contact person to verify the situation. I would also let the contact person know to expect a call. In the case of a death, the same info is needed as well as the name of the funeral home, etc.

I hope and pray we never need this information, but now it is here just in case.

  **Official information can be viewed & printed by clicking on the official links.
*All other information is considered ©AirForceMOMSBMT for personal use only not to be used in part or whole for or by any other group without explicit written consent from Lorraine Silva